Return Policy
Last updated: November 11, 2026
Lancaster Auto Sales Inc. is a used vehicle dealership in Ottawa, Ontario, registered with the Ontario Motor Vehicle Industry Council (OMVIC). This page explains our policy on returns and exchanges for vehicle purchases.
All vehicle sales are final
Once you sign a bill of sale and purchase a vehicle from Lancaster Auto Sales, the sale is final. We do not accept returns of vehicles, and we do not offer exchanges.
Under Ontario law, there is no cooling-off period for vehicle purchases from a registered dealer. A signed bill of sale is a binding contract, even if you later change your mind. This is the standard that applies at every registered dealership in Ontario, and OMVIC advises buyers of the same.
Take your time before you sign
Because a vehicle purchase is final, we want you to be sure before you commit — there is no pressure here. Before you buy, you can:
- Take the vehicle for a proper test drive;
- Read its free CARFAX Canada report;
- Review its safety certification — every retail vehicle we sell is safety certified;
- Ask us anything about the vehicle’s history, condition, or the total price.
Your protection after purchase: warranty included
Every retail vehicle we sell includes a 6-month / 6,000 km powertrain warranty at no extra charge. If a covered powertrain problem comes up during the warranty term, contact us and we will walk you through the warranty process. After-purchase protection at Lancaster comes through this included warranty, not through returns or exchanges.
Questions or concerns
Lancaster Auto Sales Inc.
1037 Belfast Rd, Ottawa, ON K1B 3S2
Phone: 613-680-4171
Email: info@lancasterautosales.ca
If you have a concern about a vehicle you bought from us, call us first — we would rather hear about it and help than have you drive around unhappy. If we cannot resolve it together, you may also contact OMVIC at www.omvic.ca.
Changes to this policy
We may update this Return Policy from time to time. The current version will always be posted at this address, with the “Last updated” date at the top of the page.